Refund policy

This translation is provided for convenience only; the German version is legally binding.

Right of Withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period is 30 days from the day:

  • on which you, or a third party named by you who is not the carrier, took possession of the goods, provided you placed a single order and it was delivered in one shipment;
  • on which you, or a third party named by you who is not the carrier, took possession of the last item, provided you ordered several items in one order that are delivered separately;
  • on which you, or a third party named by you who is not the carrier, took possession of the last partial shipment or the last item, provided you ordered goods that are delivered in several partial shipments.

To exercise your right of withdrawal, you must inform us (QingStore GmbH, Nunsdorfer Ring 2-10, 12277 Berlin, Germany, phone: +49 30 23586260, email: shop@anime-mura.berlin) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notice before the withdrawal period expires.

Consequences of withdrawal
If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the standard delivery offered by us), no later than 30 days from the day on which we receive your notice of withdrawal. We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise. You will not be charged any fees for this refund.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return the goods to us without undue delay and in any event no later than 14 days from the day on which you notified us of your withdrawal. The deadline is met if you send the goods before the period has expired. You bear the direct cost of returning the goods.

Exclusions and expiry of the right of withdrawal
The right of withdrawal does not apply to contracts:

  • for the supply of sealed goods which are not suitable for return for health protection or hygiene reasons, if the seal has been removed after delivery;
  • for the supply of goods which, after delivery, have been inseparably mixed with other items due to their nature;
  • for the supply of sealed audio or video recordings or computer software, if the seal has been removed after delivery;
  • for the supply of so-called “blind boxes” (surprise packaging), where the exact contents can only be seen after the packaging has been opened. For these products, the right of withdrawal expires as soon as the packaging has been opened after delivery, as they are sealed goods whose nature rules out a return once opened. Unopened blind boxes can be returned within the withdrawal period.

Special provisions for consumers outside the EU
The right of withdrawal does not apply to consumers whose sole place of residence and delivery address are outside the European Union.

Model withdrawal form
(If you wish to withdraw from the contract, please complete and return this form.)

To:
QingStore GmbH
Nunsdorfer Ring 2-10
12277 Berlin
Germany
Email: shop@anime-mura.berlin

I hereby withdraw from the contract for the purchase of the following goods:

  • Ordered on / received on: [date]
  • Name of consumer: [name]
  • Address of consumer: [address]
  • Date and signature (only required for notification on paper)